Can’t say when I laughed as hard as I did reading your laptop saga….but I like to think you’re swearing at these companies…someone has to and you seem really good at it! You’d never ever catch me swearing at anyone…..nope. Our phone company NEVER hangs up on me every single time I phone them….

Have a great week Phill!

Christine: in that case, I shall resist the Kool-Aid.

Oli: I’m not exaggerating for comedy, I’m lying for comedy. I never swear at call centre workers. I never even raise my voice.

Except this one time with Sky, but she fucking deserved it.

Also, I don’t know how much you were exagerating for comedy, but people who answer the phones at companies will tend to hand up on you if you say ‘fuck’. Whatever the problem is, it’s never their fault, and they’re paid very little.

“How do you get it to … ?”

To which the response was invariably:

“You can’t. Macs don’t do that; but at least they don’t do it badly like PCs do.”

“Yes, that’s very useful.”

I’m afraid, I don’t get the Kool-Aid reference. I have no idea what you’re talking about. Is that some hip street slang? Is that how ‘the kids’ talk these days? Or is another slice of popular culture which has completely passed me by?

I say, resist the Kool-Aid.